What should I do if denied access via FTP or to "stats"?

Be sure to read the FTP tutorial as well as the Control Panel access instruction. If you still have trouble, send email to support@netimpact.net explaining the problem in detail. Be sure to include either your userid or domain name.

How Long Does It Take Internic To Register A Domain Name?

Let us know if you do not receive notification that a domain name has been either registered or transferred within two weeks. In the meantime, refer all concerns to Registration Services. You can reach them by calling (703)742-4777 and selecting option number 2 or you may write them at hostmaster@rs.internic.net. Be sure to reference your NIC ticket number when contacting either netImpact or the InterNIC.

Whom shall I contact regarding InterNIC billing?

Questions regarding InterNIC Invoicing and Payment Procedures should be referred to Registration Services. You can reach them by calling (703)742-4777 and selecting option number 1 or you may email them at hostmaster@rs.internic.net .

The InterNIC has now accepts First Virtual as a payment option for the registration of domain names.

To make FV payment: http://rs.internic.net/cgi-bin/fv/payment

First Virtual info: http://rs.internic.net/fv

How do I upgrade from one plan to another?

Send email to sales@netimpact.net and be sure to mention the domain name of the account you wish to upgrade. We will prorate billing based on the unused portion of monthly rates collected in advance. There is a setup fee to upgrade or downgrade any account.

How do I change frequency and mode of payment?

An email will be sent to you about 20-30 days prior to your next billing date at which time you can request a different mode of payment. We accept Visa and Mastercard credit cards or payment by check.

How do I update account contact information?

You can change your billing address and email address in with your Control Panel. If you have a change of email address, be sure to reflect this new address in your mail forwarding options. We suggest that domain users update the InterNIC database since email is their preferred mode of communication.

Can I change my userid and password?

The userid is derived from the first six characters of your domain name and and cannot be changed. You can change your password with your account Control Panel. Valid passwords consist of no more than eight alphabetic and/or numeric characters.

Can I change my domain name?

In order to change your domain name, you need to submit an order for the new domain via our online order form at https://www.netimpact.net/hosting/order.html. Be sure to reference the domain name you wish to replace in the comments section. Please note that we must set up a new account to serve a different domain name. We can prorate the new account based on the unused portion of monthly rates collected in advance from the old account. However, another set up fee will be required and you will need to reupload files to the new account once activated. Please note that the InterNIC will require a registration fee for the new domain as well.